You can return unopened and unused products within 14 days of delivery for a full refund. Delivery cost of the returned items belong to our customers unless the return is due to receiving an incorrect or faulty product.
Please ensure that your returns are packaged well to avoid damage during transport and product packaging is intact. Please email us to notify us about your return and please remember to put your name and order details inside the parcel.
When we receive your returned product in good condition, we will issue your refund within 2 days. However, please note that it may sometimes take a few days for banks to process payments.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Return Address :
Natural Turkish Bath
Returns
8 Medway Drive Chandlers Ford
Eastleigh SO53 4SR
United Kingdom
CANCELLING YOUR ORDER
If you would like to cancel your order, please email info@naturalturkishbath.co.uk as soon as possible. If your order has not been dispatched yet, we are able to cancel and process your refund within 2 days. However, if your order has already been dispatched we need to follow the returns process.
EXCHANGES
For exchanges please follow the returns process and then order the product that you would like to buy instead. When we receive your returned product in good condition, we will issue your refund within 2 days.
