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Returns

You can return unopened and unused products within 14 days of delivery for a full refund. Delivery cost of the returned items belong to our customers unless the return is due to receiving an incorrect or faulty product. 

Please ensure that your returns are packaged well to avoid damage during transport and product packaging is intact. When we receive your returned product in good condition, we will issue your refund within 2 days. However, please note that it may sometimes take a few days for banks to process payments.

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Return Address : 

Natural Turkish Bath

Returns

8 Medway Drive Chandlers Ford

Eastleigh SO53 4SR

United Kingdom

CANCELLING YOUR ORDER

If you would like to cancel your order, please email info@naturalturkishbath.co.uk as soon as possible. If your order has not been dispatched yet, we are able to cancel and process your refund within 2 days. However, if your order has already been dispatched we need to follow the returns process.

EXCHANGES

For exchanges please follow the returns process and then order the product that you would like to buy instead.  When we receive your returned product in good condition, we will issue your refund within 2 days. 

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